Benefits Description Cost Allocation
Battery
Battery
Jump start (standard 12V battery) Covered
Jump start (24V battery) – where available Covered
Battery replacement (odometer reading required / Vehicle less than 12 months’ old) Charged to HSV
Battery replacement (odometer reading required / Vehicle greater than 12 months old) Driver Expense
If specified battery unavailable: Vehicle will be towed to nearest Service Centre of vehicle manufacturer is covered.
Bogged Vehicle
Booged Vehicle
Extrication ON
Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).
Covered
Extrication OFF
Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).
Driver Expense
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
Driver Expense
Definitions
A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND
Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle
Caravans / Trailers
Caravans / Trailers
Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below
Tow to Safety
Tow to a safe location where caravan / trailer does not present a hazard to other road users
Covered
Tow same destination
If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination as long as it can be transported by one standard towing vehicle. Any subsequent tow will be driver expense.
Covered

Driver expense
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
Driver Expense
Fuel
Fuel
Sufficient fuel ($20) to drive to nearest fuel retailer Driver Expense
Petrol / Diesel / LPG
Towing to the nearest fuel retailer
Covered
Drainage of fuel if on-site by Suckie Moto Driver Expense
Incorrect Fuel
Where the wrong type of fuel has been put into vehicle

If specified battery unavailable: Vehicle will be towed to nearest Service Centre of vehicle manufacturer is covered.
Covered – As per Towing Benefits
Keys
Keys
IMPORTANT NOTE:
Replacement keys are at driver expense
Contractor attendance due to the following:
  1. Locked in keys
  2. Lost/Stolen keys
  3. Broken keys
  4. Immobiliser inoperative
Covered
The cost of any replacement key will be at the drivers expense Driver Expense
A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome Driver Expense
OR a Tow as per Towing Benefits Covered
Conditions
Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle
Definitions
Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.
Natural Disaster
Natural Disaster
Reasonable alternative services may be arranged at Service Provider discretion. Covered
Off-Road Rescue
Off-Road Rescue
If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply Driver Expense
Additional costs of special equipment (winches, additional or specialised vehicles Driver Expense
Remote Areas Any breakdown which occurs in a remote area is entitled to service, however delays may apply. Covered
Taxi
Taxi
If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged. Covered – up to $50 (inc GST)
Subsequent taxi service may be arranged Driver Expense
Towing – Country
Towing - Country
IMPORTANT NOTE:
Service provider towing contractors must ensure a Service Centre representative signs for all tows delivered to a Service Centre
Towing for Passenger Vehicles
In order of preference:
  1. Closest authorised HSV/Chevrolet Service Centre
  2. Alternative Destination (including Preferred Service Centre) at drivers request will be provided.
Covered – within town area of the attending service provider
Driver Expense – outside town area of attending service provider
Additional Benefits
For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability
See Country Towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) Covered
Towing – Metro
Towing - Metro
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer
Towing for Passenger Vehicles
In order of preference:
  1. Closest authorised HSV/Chevrolet Service Centre
  2. Alternative Destination (including Preferred Service Centre) at driver’s request will be provided.
Covered – within town area of the attending service provider.
Driver Expense – outside town area of attending service provider
Additional Benefits
For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability
See Metro towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) Covered (Callout charge only)
Unattended or Unlocated Vehicles
Unattended or Unlocated Vehicles
Service will not be provided Covered (callout charge only)
If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout Driver Expense
Wheels & Tyres
Wheels & Tyres
Tyre Replacement
Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare
Covered
Towing
Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or dealer may be arranged
Covered
If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits Driver Expense
Medical Repatriation Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address Driver Expense
Personal Incident Management

Eligible Customers must be over 100km from home

Limit - $360 (inc GST) per claim
Accommodation
Conditions
  • When an eligible incident has occurred overnight accommodation may be provided subject to availability.
3 nights @ $120 per night (inc GST)
Car Hire
Conditions
  • Where available, car hire is to be similar to customer’s vehicle
  • Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees
3 nights @ $120 per night (inc GST) (up to $360 inc GST)
Accommodation and Car Hire 3 nights @ $120 per night (inc. GST) (up to $360 inc GST)
Alternative Transport
Conditions
  • Alternative transport to anywhere within New Zealand to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days and a rental is not available will be covered but may be on a pay and claim basis
Up to $360 per incident
Vehicle Recovery to the designated location
Conditions
  • Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or Service Centre
Driver or Service Centre Expense